Frequently asked questions
Cannot find yours? Contact support — we reply within one business day.
Do I need an account to use the tools?
No. Every tool is free without an account, with a fair-use limit per IP address. A free account raises the limit and lets you monitor one domain.
How do I add a domain to monitoring?
Sign in, open Domains, click “Add domain” and type the domain. Monitors are created automatically and the first check runs immediately.
Why does a result say “cached”?
Identical queries within a short window are served from cache. Use “Check now” on a monitored domain to force a fresh run.
What do Error, Warning and Pass mean?
Error: something that breaks delivery, resolution or security now. Warning: a risk or a best-practice deviation. Pass: verified correct. Info: context only.
Why do results differ from my DNS provider’s panel?
We query the authoritative servers and public resolvers. If they differ from your panel, the change has not propagated yet or the zone served publicly is not the one you edited.
A blacklist shows “timeout” — am I listed?
No. Timeout means the list operator did not answer in time. It is neither a listing nor a clean result; run the check again later.
How fast am I alerted?
Within a few minutes of a check detecting a change. Check frequency depends on your plan (daily on Free, every 6 hours on Starter, hourly on Professional, every 5 minutes on Enterprise).
Can alerts go to Slack or a webhook?
Yes, on Professional and Enterprise plans, from Account → Notifications.
Where do the checks run from?
From our OVHcloud infrastructure in Virginia, United States. Additional regions are planned.
How does the free month work?
Every new account gets the Free plan for 30 days without a card. After that, monitoring and alerts pause until you choose a plan; your domains and history are kept and the public tools stay free to use.
Who charges my card?
Purchases are processed by Paddle.com Market Ltd, our Merchant of Record. The invoice and receipt come from Paddle.
Can I get a refund?
Yes — see the Refund Policy: 14-day money-back on the first purchase of a subscription.
How do I cancel?
There is nothing to cancel — plans never renew automatically. To stop early, go to Account → Plan & Billing and change your plan to Free; access continues until the end of the paid period.