Legal documents
Everything that governs your use of StatusDNS, in plain English. Each document is versioned and available as a PDF; the complete pack can be downloaded as one archive.
Terms of Service
The agreement for using the platform: plans, trials, fixed 12-month terms without automatic renewal, Paddle as Merchant of Record, API terms, liability and your statutory rights.
Privacy Policy
What personal data we collect, why, who we share it with, retention periods and your GDPR / UK GDPR / CCPA rights.
Refund Policy
14-day money-back guarantee on first purchases, how to request a refund, and consumer rights by region.
Platform & API License Agreement
The licence to use the web application, tools, generated records and JSON API, and what you may do with Results.
Acceptable Use Policy
Permitted and prohibited uses of the tools, monitoring and API, and how to report abuse.
Data Processing Addendum
GDPR Article 28 terms for business customers: roles, security measures, sub-processors, breach notification, transfers.
Sub-processors
The third parties that process customer data on our behalf, with location and safeguards.
Cookie Policy
The two strictly necessary cookies we use and how to control them.
Service Level Agreement
Availability, monitoring cadence, alert delivery and support-response commitments for Professional and Enterprise plans.
Security
A factual description of the technical and organisational measures protecting the platform and your data.
Company details
These documents are issued by InsideMaps Bulgaria EOOD (StatusDNS is a brand of this company), registered in Bulgaria under EIK 205550879, VAT BG205550879, Graf Ignatiev St 44-A, fl. 4, 1000 Sofia, Bulgaria. Paid plans are sold by Paddle.com Market Ltd as Merchant of Record. Questions about any document: [email protected] (Mon–Fri 09:00–18:00 EET). Older versions of a document are available on request.